Delivery and return

Delivery

Babyberry ApS aims to ship orders placed before 2pm on the same weekday. Orders placed after 2 p.m. are sent the following business day.
We ship to all of Europe. Shipping prices from DKK 39 in Denmark. Contact customer service for shipping prices abroad. Goods will be delivered to the delivery address specified in the order.

Your goods are sent with GLS.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service.

Goods are delivered every weekday. Your item will be delivered 1-3 business days after ordering. Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.

Return

You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You bear the risk for the item from the time of delivery of the item until we have received it back.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.

If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you must test the product without actually using it.

Refund

If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When using the right of withdrawal, the amount paid for the purchased item is refunded. If you have paid delivery costs, you are liable for this amount yourself. The amount for the item will be refunded without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

How to return:

Go to the Babyberry returns portal and follow the guide.

Pack the item well so that it is not damaged during shipping.

Go to your nearest GLS shop and send the package.

You will receive your return amount no later than 14 days after we have received your item back. If it concerns an exchange for another color or size, you can expect 1-3 days of delivery from receipt of the return item.

If you return your order yourself and not through our returns portal, it must be sent to the address below:

Return address:

Babyberry ApS

Nørre Allé 9, 3TH

2200 Copenhagen N

Denmark