Complaint

Complaint

There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Babyberry ApS will cover return costs to a reasonable extent.

For returns, complaints and use of the right of withdrawal, send to:
Babyberry ApS
Nørre Allé 9, 3. TH.
2200 Copenhagen N
Shipments are not accepted per cash on delivery.

Refund

If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.